FAQ

Boyz Shop caters to adults seeking premium intimate products and accessories. Our collection is designed for individuals and couples exploring their sexuality in a safe, consensual manner. We specifically focus on products for male pleasure and intimate exploration.

Our product range includes anal toys (beads, plugs, trainers), cock rings, dildos, electrosex gear, BDSM accessories, body harnesses, and intimate care products. We carefully curate our collection to ensure quality, safety, and pleasure.

Absolutely. We understand the private nature of your purchases. Our website, packaging, and billing are all designed with your privacy in mind.

Yes, we prioritize your safety and only offer products made from body-safe materials. We recommend reading product descriptions carefully and following all usage instructions provided.

Certainly! We have beginner-friendly options like our Anal Trainer Sets which are perfect for those new to anal play. These sets typically include gradually increasing sizes to help you comfortably explore at your own pace.

Desensitizing lubricants contain mild numbing agents to reduce sensitivity. They can be helpful for certain types of play or for those who experience premature ejaculation. However, we recommend using them cautiously and always following package instructions.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure, encrypted systems to protect your financial information.

Yes, we use industry-standard encryption to protect your payment details. Your financial security is important to us.

Your credit card statement will show “BS Retail” rather than Boyz Shop, ensuring your privacy is maintained.

After 1-2 business days for order processing, you can choose:

• Standard Shipping ($12.95): 10-15 days via DHL or FedEx
• Free Shipping (orders over $50): 15-25 days via EMS

We ship to most countries globally, but we’re currently unable to ship to most Asian countries and some remote areas. Our checkout system will automatically verify if we can deliver to your location.

We take your privacy seriously. All orders are shipped in:

• Plain, unmarked boxes with no indication of contents
• Neutral packaging with no company branding
• No reference to the nature of the products inside

Yes, once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s progress until delivery.

We accept returns within 15 days of receipt. For hygiene reasons, we cannot accept returns on opened intimate products unless they’re defective. Unopened, unused products in original packaging may be returned for a refund.

If you receive a defective product, please contact us at [email protected] within 15 days of receipt. We’ll work to resolve the issue promptly, which may include replacement or refund.

Please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.

We employ multiple privacy measures:

• Discrete packaging with no identifying information
• Neutral billing that appears as “BS Retail”
• Secure website with encryption
• We never share or sell your personal information

We only send emails related to your order unless you explicitly opt-in to our newsletter. You can unsubscribe from marketing emails at any time.