At Boyz Shop, we understand that exploring intimate products requires trust and confidence in our service. While we strive to ensure your complete satisfaction with every purchase, we recognize that sometimes a product may not meet your expectations. Our returns and exchanges policy is designed with your privacy and convenience in mind.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your order. To be eligible for a return or exchange, items must be in their original, unopened packaging with all seals intact.

Non-Returnable Items

To ensure health and safety standards, the following product categories cannot be returned or exchanged:

  • Condoms
  • Desensitizing Lube
  • ElectroSex Gear
  • Any intimate products where original packaging has been opened or seals broken

These restrictions help us maintain the highest standards of hygiene and customer safety.

Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Use the return request template provided below.
  2. Receive Return Authorization: Our team will review your request and provide a Return Authorization Number and shipping instructions within 24 hours.
  3. Package Your Items: Securely package the items in their original condition and packaging. Include the Return Authorization Number inside the package.
  4. Ship Your Return: Mail your return package to our discreet shipping address. We recommend using a trackable shipping service.
  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Return Request Template

Use this template when emailing your return or exchange request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Boyz Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please provide details] Please provide return instructions and the Return Authorization Number. Thank you, [Your Name] [Your Email Address]

Refund Information

Once your return is approved and processed:

  • Refund Timeframe: Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
  • Refund Method: Refunds are issued to the original payment method used for the purchase:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
    • PayPal: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Important Privacy Note

All returns are handled with the same discretion as your original order. Return packages should be sent to our address at 6005 Tamarack Dr, Montgomery, US 36117. The return label will not reference Boyz Shop or any product details, maintaining your complete privacy.

Exchanges

For exchanges of eligible items:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you’re requesting an exchange and specify the desired replacement product
  • If the exchange item costs more than the returned item, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

At Boyz Shop, your satisfaction and privacy are our top priorities. We’re committed to ensuring your shopping experience is positive, secure, and completely confidential.