Welcome to Boyz Shop
At Boyz Shop, we understand that exploring intimate products is a personal journey that requires complete trust in our service. We’re committed to ensuring your shopping experience is positive, secure, and completely confidential. Our policies are designed with your privacy and satisfaction in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS |
Shipping Note
All packages are shipped in discreet packaging that does not reference Boyz Shop or contain any product details, ensuring your complete privacy.
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of receiving your order. To be eligible, items must be in their original, unopened packaging with all seals intact.
Non-Returnable Items
To ensure the highest health and safety standards, the following product categories cannot be returned or exchanged:
- Condoms
- Desensitizing Lube
- ElectroSex Gear
- Any intimate products where original packaging has been opened or seals broken
These restrictions help us maintain hygiene standards and customer safety.
Return Process – Step by Step
Step 1: Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the return request template below.
Step 2: Receive Return Authorization
Our team will review your request and provide a Return Authorization Number and shipping instructions within 24 hours.
Step 3: Package Your Items
Securely package the items in their original condition and packaging. Include the Return Authorization Number inside the package.
Step 4: Ship Your Return
Mail your return package to our discreet shipping address:
Boyz Shop Returns6005 Tamarack Dr
Montgomery, US 36117
We recommend using a trackable shipping service.
Step 5: Processing
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Use this template when emailing your return or exchange request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Boyz Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please provide details]
Please provide return instructions and the Return Authorization Number.
Thank you,
[Your Name] [Your Email Address]Refund Information
Refund Timeframe
Refunds are processed within 3-5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Refund Method
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days |
| PayPal | 3-5 business days |
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exchanges
For exchanges of eligible items:
- Follow the same return process outlined above
- Clearly indicate in your email that you’re requesting an exchange and specify the desired replacement product
- If the exchange item costs more than the returned item, you’ll need to pay the difference
- If the exchange item costs less, we’ll refund the difference to your original payment method
Important Privacy Note
All returns are handled with the same discretion as your original order. Return packages should be sent to our address at 6005 Tamarack Dr, Montgomery, US 36117. The return label will not reference Boyz Shop or any product details, maintaining your complete privacy.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
At Boyz Shop, your satisfaction and privacy are our top priorities. Thank you for trusting us with your intimate shopping needs.